Privacy Policy

Last Updated: October 16, 2025

At Kapi Labs AI (DBA Kapi Labs AI), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, use our services, or communicate with us.

By using our services, you consent to the practices described in this policy.

Information We Collect

We collect information that helps us deliver and improve our services, including:

Personal Information

Name, company name, email address, phone number, and billing details when you register or subscribe to our services.
Business details provided during onboarding, support, or contact forms.

Payment Information

All payment transactions are processed through Razorpay, a PCI-DSS-compliant payment gateway.
We do not store your card details, UPI, or banking information on our servers.

Technical Information

IP address, browser type, operating system, and usage patterns to analyze website performance.
Cookies or similar tracking technologies for personalization and analytics (you may disable these in your browser).

How We Use Your Information

We use the collected information to:

Provide, manage, and improve our digital services and SaaS platforms.
Process payments and send invoices securely through Razorpay.
Communicate important updates, onboarding details, and technical support.
Prevent fraud, unauthorized access, or misuse of our services.
Comply with legal, tax, and regulatory obligations.

Data Security

We employ industry-standard security measures to safeguard your information:

Encrypted SSL connections (HTTPS) for data transmission.
Access control and limited data retention policies.
Integration only with PCI-DSS and GDPR-compliant third-party systems (e.g., Razorpay, Twilio, Google, GoHighLevel).

However, no online transmission is 100% secure. While we strive to protect your data, you acknowledge that you share information at your own risk.

Data Sharing & Third Parties

We do not sell, rent, or trade your personal information.

We may share limited data only with:

Payment processors (Razorpay) for transaction verification.
Automation or SaaS platforms (e.g., Twilio, Google Workspace, GoHighLevel) used to deliver services.
Legal or regulatory authorities, if required by law.

All third-party partners are vetted for data security and compliance.

Data Retention

We retain your personal data only as long as necessary:

For active accounts: until service termination or cancellation.
For legal or audit purposes: as required under Indian law or taxation standards.
Once data is no longer needed, it is securely deleted or anonymized.

Your Rights

You have the right to:

Request a copy of the personal information we hold about you.
Correct or update inaccurate details.
Request deletion of your data (subject to legal and billing obligations).
Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at privacy@sejix.com.

Cookies Policy

Our website uses cookies to enhance user experience and analyze traffic.
You can disable cookies in your browser settings, but doing so may affect site functionality.

Policy Updates

We may update this Privacy Policy periodically to reflect business, legal, or regulatory changes. Updates will be posted on this page with the revised date.

Contact Us

For privacy-related inquiries or requests, please contact:

privacy@sejix.com
www.sejix.com
SCO 144-145, Top Floor, Cabin 417, Sector 34B, Chandigarh, India – 160022